Refund & Return Policy

At Bees Knees Organics, we take pride in the quality of our handcrafted skincare. Due to the nature of our products and for hygiene and safety reasons, we do not accept returns or exchanges for change-of-mind purchases once the order has been shipped.

Damaged or Defective Items

If your product arrives damaged, defective, or if you received the wrong item, please notify us within 24 hours of receiving your parcel.

  • To report an issue, please email us at hello.beeskneesorganics@gmail.com with your order number and clear photos/videos of the damaged item and the packaging.

  • Once verified, we will offer you a replacement or a full refund via your original payment method.

Refund Process

If a refund is approved, it will be processed within 7–14 working days. Please note that your bank or credit card company may take additional time to post the refund to your account.

Exchanges

We only replace items if they are defective or damaged upon arrival.

Shipping Policy

Thank you for choosing Bees Knees Organics. We ship nationwide across Malaysia (Semenanjung, Sabah, and Sarawak).

Order Processing Time

All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • Semenanjung Malaysia: 2–4 business days.

  • Sabah & Sarawak: 5–7 business days.

Shipment Confirmation & Tracking

You will receive a Shipment Confirmation email/SMS once your order has shipped containing your tracking number(s).

Cash on Delivery (COD)

For COD orders, please ensure you have the exact amount ready in cash or DuitNow QR for the courier rider. We reserve the right to cancel COD orders if the customer cannot be reached for verification.

Damages

Bees Knees Organics is not liable for products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.